Y-Wa Business Solution Commitment

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	Reduce Cost & Increase Productivity Be the first to catch the latest launch of colour copier.
	Financing Schemes Flexible and affordable financing schemes are available.
	Environmental News A park atop Tanjong Pagar MRT station.
	Recycle for a Better World Return your empty cartridges for recycling and receive a token of appreciation from us.

Our Commitments

100% Customer Satisfaction Guarantee
In order to serve our valued customer better, our company has put together a Post Sales Package that will provide you with value-added service throughout the maintenance contract of your RICOH equipment.

We provide

Post Integration Check
Fortnightly check will be conducted for the first month to ensure our RICOH Equipment integrates well into the network.

Guaranteed 2-3 Hours Response Time
We commit to provide average 2-3 hours for any Service / Repair Calls received before 1500hrs during weekdays and 1030hrs during Saturday.

Monthly Preventive Maintenance
Our Service Technician will be arranged for general servicing and checking on the equipment.

For Overhaul Action
In the case of an unresolvable fault that we need to pull back your machine for servicing / overhaul, we will replace you with another temporary support unit so as to provide you with a smooth operation.

Relocation of RICOH Equipment
Free relocation service to new office premises can be arranged with your Account Manager.

Configuration of New/Add PC to RICOH Equipment
Configuration of New/Add PC can be arranged with your Account Manager without cost.

Additional Training Session on Equipment
Further training session can be arranged for new personnel in your company.

We are always committed to provide excellent services so that customer will experienced a good business relation with us.


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